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Policy

Welcome

***VERY IMPORTANT*** We have updated our shipping options.

Please scroll down to the Shipping Section of this Policy Page for details

 

Hello!

Below is a detailed outline of our policies. Please read them carefully before placing your order. There is a link to our policy section in every listing so that you will be able to find this page easily. Once you have committed to placing an order you are entering into a mutual agreement that tells us you have read and understood each section below. 

As this is a small independently run business, please be aware that our regular turnaround times are approximately 4 weeks before shipping from purchase date but due to COVID we continue to experience delays.

We hand craft each item for you at time of purchase. We are committed to keeping our production local; we work with a small, family run casting company in our hometown of Philadelphia as well as other local vendors and crafts people. This ensures no overseas ethical conflicts while allowing us to support our community and have a hands on commitment at every step of our production.

In addition to COVID delays, we do experience occasional events with our casters and other suppliers that are out of our control, and can delay the turnaround time of your order. If you are purchasing a gift for a certain date, please communicate it to us immediately by sending a follow up email to bloodmilkjewels@gmail.com

In the event that your order is unable to arrive to you by the date you need it, we do offer an ‘In Absentia’ certificate to anyone who has placed an order. This can be printed at home, presented to the intended recipient, and explains that a gift of Blood Milk Jewels is on its way. Please reach out to us with your order number to acquire this. 

We are committed to providing kind and efficient customer service. Should you have any question or concern about your order before placing it or after you have received it, please reach out to us here: bloodmilkjewels@gmail.com and we will take care of you.

Payment 

Major Credit Cards are accepted. 

Paypal: It's easy to use and can be linked up to either your bank account or credit card. The site is very secure and the customer service people are very helpful. 

Shipping  

EXTENDED DELIVERY TIME: Due to the impact of COVID-19 you may experience a delay in delivery. Your actual delivery date may differ from the estimated delivery date you see during checkout.

Orders ship approximately 4 weeks from time of purchase. Once your order has shipped, an automated note of confirmation with tracking information ( when applicable) will be sent to the email used to place your order.  

US CLIENTS:

We now offer USPS and UPS options for your convenience. If you have any questions please reach out via email : bloodmilkjewels@gmail.com

UPS Ground: Turnaround time is 1-5 business days. It does not include insurance or signature upon delivery. 

UPS Ground with Signature: This option's turnaround time is 1-5 business days, but requires a signature upon delivery. This is our *recommended* option as it assures that your package arrives safely into your hands. 

UPS 2-Day Air with Signature: This option provides the same as above, but with a 2 day turnaround time instead of 1-5. 

UPS Overnight Air with Signature: This option provides the same as above but UPS guarantees it will arrive the day after it is shipped. 

USPS Flat Rate: Turnaround time is 1-3 business days. It does not include insurance or signature upon delivery. 

USPS Flat Rate with Signature: This option's turnaround time is 1-3 business days, but requires a signature upon delivery. This is our *recommended* option as it assures that your package arrives safely into your hands. 

USPS Express with Signature: This option provides the same as above, but with a 1-2 day turnaround time instead of 1-3. 

 

PLEASE NOTE: UPS, USPS, and Bloodmilk Jewels can not be held responsible for your package after it has been marked delivered. Please be aware of this when choosing your shipping option. Please also make sure you are choosing a secure address for delivery. 

 

 

INTERNATIONAL CLIENTS

IMPORTANT: International Shipping prices have recently significantly increased, which has lead to an increase in our shipping prices. We are closely monitoring this situation and will continue to adjust prices accordingly. 

USPS First Class International: Although this shipping method can be unpredictable, we continue to offer it as a low cost option. PLEASE be aware that while this turnaround time is usually 7-21 business days, due to COVID, it may take much longer. This option offers no insurance and limited tracking

USPS Priority International: This much safer option has a 6-10 day turnaround time as well as insurance up to $100.00, but does not guarantee tracking door to door. 

USPS Express International with Insurance: This option has a 3-5 day turnaround time, covers your package at it's full value, and has door to door tracking. 

UPS World Expedited: This much safer option has a 2-5 day turnaround time as well as insurance up to $100.00, as well as full tracking. 

UPS World Express with Insurance: This option has a 1-2 day turnaround time, covers your package at it's full value, and has door to door tracking. 

AUSTRALIA/NEW ZEALAND:

USPS continues to be unable to ship to Australia and New Zealand, which makes our First Class Shipping Option unavailable. We apologize for this inconvenience and continue to monitor this situation. 

 

IMPORT FEES AND CUSTOMS : Every country's import taxes (and or) duty fees are different and it is your responsibility alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from our country. We can not know how much the additional fees are, please be aware of your countries policies. Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time and it is shipped back to us, it is your responsibility to purchase additional shipping. 

Falsifying shipping documents is illegal here in the US so please don't ask us to add a lesser value than to these documents than what the order is actually worth. 

Refunds and Exchanges

Due to the unique custom nature of the jewelry, we don't accept returns nor issue refunds. Think carefully about your purchase before placing your order.

Rings are custom made to fit your finger, make sure you choose the correct right size. If you are unsure of your ring size, we recommend visiting any jewelry store that sells engagement rings, they will be able to accurately size your finger. If you choose an incorrect size, we offer resizing services. These services also ensure that your ring will be finished in our signature gloomy gray. Having your ring resized elsewhere may result in a finish that does not match what we offer.

We do not stamp our sterling silver pieces. If you choose to take a piece of our jewelry to another jeweler for resizing or repair, make sure you ask for an acid scratch test from them.

Please know we are firm on our refund policy. Make an informed purchase by carefully reading through the policy section as well as by asking any questions you may have about an item before purchasing it via bloodmilkjewels@gmail.com

With all of this said, it's our upmost goal to that you are happy with your new jewels. Should you have any concerns once you have received your order, please contact us immediately and we will kindly work with you to form a resolution that you will be happy with.

It is part of our business ethic to always handle our clients with kindness and understanding. We will always treat you with respect and we ask that you treat us likewise. 

 

FAQ's

My plating or patina has worn off, what should I do ?

Please note that both our patina and plating are not permanent. However, with a little extra care, your plated & oxidized pieces can retain their coloring for years. We recommend any rose gold plated piece be stored separately from other jewelry when not wearing and wrapped in a piece of cloth. As with everything, it's best not to wear your new piece of jewelry whilst bathing, swimming, washing dishes or anything else that involves submerging the piece in water. Spraying perfume or applying lotion while wearing your jewels is also discouraged. The elements found in these products can effect the finish on your jewels. Also, please keep in mind that your body's skin chemistry can also effect the finish on your jewelry. It is hard to predict as each person's chemistry is different.

If either your patina or plating has worn to a disagreeable degree, please contact us for assistance with re-oxidizing: bloodmilkjewels@gmail.com and we will happily assist you.

Please note that we no longer offer plating or re-plating services. If you are interested in having your plating completely removed and re-oxidized to resemble the jewels on our site, please reach out to bloodmilkjewels@gmail.com

 

I've had an accident with my jewel and unexpectedly damaged it, what should I do ?

Each jewel has been designed with attention to detail and integrity to last for generations to come, however we understand that sometimes life happens and accidents occur. With this in mind, we are always willing to repair your jewel for a reasonable fee as it is important to us that you are able to wear and love your jewel as much as when you first received it. Please note that pieces with cast bird claws tend to be a bit more delicate than other pieces from the line, please use common sense and care when wearing these jewels. If you need your jewel to be mended in any way, please contact us: bloodmilkjewels@gmail.com and we will happily assist you.

  

Other links: 

Main website: www.bloodmilkjewels.com
Instagram: www.instagram.com/bloodmilk
Personal Blog: www.bloodmilkblog.com
Tumblr: www.bloodmilk.tumblr.com 

My email: bloodmilkjewels [!at] gmail.com