Policy

Orders ship approximately 6-8 weeks from time of purchase. Your will receive an automated shipping confirmation email as soon as your order is on its way to you. Please be aware, you will not receive "in progress" emails while your order is being worked on. 

US CLIENTS:

We offer USPS and UPS options for your convenience. If you have any questions please reach out via email : info@bloodmilkjewels.com

UPS Ground: Turnaround time is 1-5 business days. It does not include insurance or signature upon delivery. 

UPS Ground with Signature: This option's turnaround time is 1-5 business days, but requires a signature upon delivery. This is our *recommended* option as it assures that your package arrives safely into your hands. 

UPS 2-Day Air with Signature: This option provides the same as above, but with a 2 day turnaround time instead of 1-5. 

UPS Overnight Air with Signature: This option provides the same as above but UPS guarantees it will arrive the day after it is shipped. 

USPS Flat Rate: Turnaround time is 1-3 business days. It does not include insurance or signature upon delivery. 

USPS Flat Rate with Signature: This option's turnaround time is 1-3 business days, but requires a signature upon delivery. This is our *recommended* option as it assures that your package arrives safely into your hands. 

USPS Express with Signature: This option provides the same as above, but with a 1-2 day turnaround time instead of 1-3. 

PLEASE NOTE: UPS, USPS, and Bloodmilk Jewels can not be held responsible for your package after it has been marked delivered. Please be aware of this when choosing your shipping option. Please also make sure you are choosing a secure address for delivery. 

 INTERNATIONAL CLIENTS

IMPORTANT: International Shipping prices have increased over the past year, which has lead to an increase in our shipping prices. We are continuously monitoring this situation and will adjust prices accordingly as they change. 

USPS First Class International: Although this shipping method can be unpredictable, we continue to offer it as a low cost option. PLEASE be aware that this turnaround time is usually 7-21 business days, but can be unpredictable and sometimes take much longer. This option offers no insurance and limited tracking. 

USPS Priority International: This much safer option has a 6-10 day turnaround time as well as insurance up to $100.00, but does not guarantee tracking door to door. 

USPS Express International with Insurance: This option has a 3-5 day turnaround time, covers your package at it's full value, and has door to door tracking. 

UPS World Expedited: This much safer option has a 2-5 day turnaround time as well as insurance up to $100.00, as well as full tracking. 

UPS World Express with Insurance: This option has a 1-2 day turnaround time, covers your package at it's full value, and has door to door tracking. 

IMPORT FEES AND CUSTOMS : 

Every country's import taxes (and or) duty fees are different and it is your responsibility alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from our country. We can not know how much the additional fees are, please be aware of your countries policies. Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time and it is shipped back to us, it is your responsibility to purchase additional shipping. 

Falsifying shipping documents is illegal here in the US so please don't ask us to add a lesser value than to these documents than what the order is actually worth. 

Major Credit Cards are accepted. 

PayPal: It's easy to use and can be linked up to either your bank account or credit card. The site is very secure and the customer service people are very helpful. 

Being a small business, we are unable to offer any payment plans.  

Due to the unique custom nature of the jewelry, we don't accept returns nor issue refunds. Please consider your purchase carefully before placing your order.

We begin creating each jewel in our studio shortly after your order has been placed, making cancellations difficult for us. 

Our number one priority however, is that you are thrilled with your jewelry and it exceeds all of your expectations. If this is not the case, please reach out via email so that we can assist you as best we can.  

We always recommend having your fingers professionally sized by visiting a jewelry store to find the most accurate fit. Most jewelers selling wedding and engagement rings will assist you with this as a complimentary service. 

Ring size conversion charts tend to vary slightly. We recommend consulting multiple charts and using your findings to make an educated decision on the ring size you believe will work best for you. 

Please also consider your preferred comfort in how your rings fit, whether you prefer them a bit loose, or a bit snug. 

Consider as well, any fluctuation in your finger size from morning to evening, and as seasons change. 

We always suggest having your fingers professionally sized for the most accurate sizing prior to placing orders but we are happy to accommodate most resizing requests.  We ask that the ring, current size, the size you would like it adjusted to, and the original order number the ring was purchased under, are included in an email to info@bloodmilkjewels.com.  We will reply with all details and pricing.

Each piece of BloodMilk Jewelry is designed with attention to detail and integrity to last for generations to come, however, we understand that life happens and accidents occur. We are always happy to assist with repairs for a reasonable fee. Please reach out to us at info@bloodmilkjewels.com and include photos of the issue. We will assist however we can.

We no longer offer plating or re-plating services. 

If you have a jewel of ours that the plating has worn on, and wish to have it completed restored to Sterling Silver with our signature oxidized finish, please email us for details. 

If you have an oxidized and finished Sterling Silver jewel that has become to bright, or dark, for your preferences, we are happy to adjust it accordingly for a reasonable fee. Please send us an email including pictures, 

We always strive to answer emails within 24 hours of when it is received and in the order in which it is received, Monday through Thursday, 8am to 6pm EST US. We do provide our staff with a number of Holidays off, on which they do not answer emails, and our email Auto-response email should reflect these. 

If you do not receive a response after 24 hours, please feel free to reach out again, there is a chance your email went to spam. 

We are happy to accommodate both pick-ups and drop-offs whenever possible at our studio. We are usually available Mondays - Thursdays, 9am to 5pm. 

For further information and coordination, please email us directly at info@bloodmilkjewels.com

Jess Schnabel Horkey is the sole designer for Blood Milk Jewels and because of this, her time and energy is most valuably used creating jewels which our entire clientele can enjoy. For that reason we are not accepting requests for custom jewels. 

We offer the majority of jewels on our website in solid 14k and 18k rose, yellow and white gold as well as platinum.

Please reach out to us via info@bloodmilkjewels.com for custom pricing. 

We do not offer our rings in less than 14k gold. 

All of our jewels are handmade to order and take approximately 6-8 weeks to create depending on the complexity of the piece.  Given the attention to detail and high standards of quality, we are unable to make any guarantees that your order can be expedited or shipped prior to the stated turnaround time. 

That being said, we will always do everything in our power to get your jewels to you when you need them, so if you are hoping to have your jewels arrive by a specific (reasonable) date, please reach out to us with your order number as soon as your order has been placed so we can best assist you. 

We do also offer an 'In Absentia' certificate the we can email you after your order is placed, that explains a jewel is on its way. Just let us know!

Our jewels are archived/put in the vault for a number of reasons. If there is a piece of jewelry you are interested in that is marked *sold out* on our website, feel free to email us and we’ll put you on a list to be reached out to if/when it is available again.

 If the piece you desire is no longer on our site, reach out as well, there is always a chance it is something we can still create for you by request!

We love being able to accommodate special stone preferences and requests whenever possible. If you are ordering anything from our general catalog, never hesitate to reach out via email and ask if we have a specific stone color that you are interested in before placing your order. 

In regards to limited jewels, because our stones are only a small quantity, color preferences can not be accommodated. 

When purchasing a necklace on our website, you’ll find a drop down menu offering varying chain lengths. These lengths were chosen per item to suit the pendant aesthetically and for practical wearabilty reasons. If you would prefer a length not listed on the site, please reach out via email to find out if this is possible.

If these Frequently Asked Questions did not help with what you came here to find, send us an email! We are always here and happy to help in any way we can.